{"id":2690,"date":"2025-02-19T19:17:49","date_gmt":"2025-02-19T19:17:49","guid":{"rendered":"https:\/\/es.notificationbutton.com\/help\/?post_type=docs&p=2690"},"modified":"2025-02-19T19:17:50","modified_gmt":"2025-02-19T19:17:50","slug":"order-status-notifications","status":"publish","type":"docs","link":"https:\/\/icortex.ai\/help\/en\/automate-your-store\/order-status-notifications\/","title":{"rendered":"Order status notifications"},"content":{"rendered":"\n

Once their purchase is confirmed, your customer will be able to receive notifications<\/strong> about the status of their order. In this article, we will take a walk through the process of receiving these messages.<\/p>\n\n\n\n

There are three order statuses<\/strong> which are sent as push notifications and email.<\/p>\n\n\n\n

Note<\/strong>: all order statuses are sent only by push notifications, except for “about to be shipped,” which is also sent by email.<\/p>\n\n\n\n

1. Status: “Payment approval”<\/h3>\n\n\n\n

This is the first notification generated when the payment for an order is approved<\/strong>. The message that your customer receives will look as follows:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

2. Status ‘Ready to be sent’<\/h3>\n\n\n\n

When the order is in the packaging or assembly process<\/strong>, the second alert is generated. The message your customer will receive will be the following:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

3. State “Send Tracking number”<\/h3>\n\n\n\n

Finally, when the order has been shipped, the customer will receive a message containing the tracking number<\/strong>. This message is sent only when the order is being shipped by carrier<\/strong>; if it will be “picked up in-store” or delivered “to be agreed,” this notification is not sent.<\/p>\n\n\n\n

The message looks as follows:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\ud83d\uded1Important<\/strong>: you must register the tracking number in the order status<\/strong> so that the notification includes that information.<\/p>\n\n\n\n

How to include the tracking code<\/h3>\n\n\n\n

If you have your store hosted on Tienda Nube<\/strong>, you can include the tracking number<\/strong> provided by the shipping company so that the push notification carries the information. Enter it in this field:<\/p>\n\n\n\n

\"La<\/figure>\n\n\n\n

The order status messages are recorded in the “History” section for 5 days<\/strong> and then deleted.<\/p>\n\n\n\n

These notifications allow your customer to have first-hand information about their order and also provide a more efficient and automated after-sales service.<\/strong><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Once their purchase is confirmed, your customer will be able to receive notifications about the status of their order. In this article, we will take a walk through the process of receiving these messages. There are three order statuses which are sent as push notifications and email. Note: all order statuses are sent only by […]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":2644,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[355,353,354],"doc_badge":[],"class_list":["post-2690","docs","type-docs","status-publish","hentry","doc_tag-after-sales","doc_tag-order-status","doc_tag-tracking-number","no-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/docs\/2690","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/comments?post=2690"}],"version-history":[{"count":4,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/docs\/2690\/revisions"}],"predecessor-version":[{"id":3005,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/docs\/2690\/revisions\/3005"}],"up":[{"embeddable":true,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/docs\/2644"}],"wp:attachment":[{"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/media?parent=2690"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/doc_tag?post=2690"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/doc_badge?post=2690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}