{"id":2648,"date":"2025-02-19T19:18:15","date_gmt":"2025-02-19T19:18:15","guid":{"rendered":"https:\/\/es.notificationbutton.com\/help\/?post_type=docs&#038;p=2648"},"modified":"2025-02-28T16:09:21","modified_gmt":"2025-02-28T16:09:21","slug":"abandoned-carts-recovery-process","status":"publish","type":"docs","link":"https:\/\/icortex.ai\/help\/en\/automate-your-store\/whatsapp-and-abandoned-carts\/abandoned-carts-recovery-process\/","title":{"rendered":"Abandoned carts Recovery process"},"content":{"rendered":"\n<p>The &#8220;Abandoned Carts&#8221; feature turns your sales opportunities into concrete sales. To achieve a successful sale, NotificationButton makes several attempts within 48 hours. Below, we explain the different options for your online store.<\/p>\n\n\n\n<p>There are multiple options for your customers to decide to complete their purchase. What&#8217;s the best part?<\/p>\n\n\n\n<p><strong>IT&#8217;S AUTOMATIC<\/strong> \ud83d\ude0e, you won&#8217;t have to worry about setting it up or tracking each abandoned cart. These messages are customized by our system and cannot be edited manually.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is the procedure like?<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p>Once your customers abandon a cart, the app starts sending different incentives within 48 hours. The procedure is as follows:<\/p>\n\n\n\n<p><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-light-green-cyan-color\">\u2714<\/mark><mark style=\"background-color:#ffffff\" class=\"has-inline-color\"> <\/mark><strong>1 hour after the purchase<\/strong>: <em>an email is sent<\/em> (the app sends emails to your customers. This function <mark style=\"background-color:#ffffff\" class=\"has-inline-color has-light-green-cyan-color\">uses credits<\/mark>, make sure you have enough.) and a push notification (push notifications are sent to the phones of those customers who subscribed to the subscription box).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"337\" height=\"578\" src=\"https:\/\/es.notificationbutton.com\/help\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-11-at-14.38.09.jpeg\" alt=\"\" class=\"wp-image-3009\" style=\"width:221px;height:auto\" srcset=\"https:\/\/icortex.ai\/help\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-11-at-14.38.09.jpeg 337w, https:\/\/icortex.ai\/help\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-11-at-14.38.09-175x300.jpeg 175w\" sizes=\"(max-width: 337px) 100vw, 337px\" \/><figcaption class=\"wp-element-caption\">Example of push notification visualization.<\/figcaption><\/figure>\n<\/div>\n\n\n<p><mark style=\"background-color:#ffffff;color:#49c49c\" class=\"has-inline-color\">\u2714<\/mark> <strong>1 hour and a half later<\/strong>: a WhatsApp message is sent to the client&#8217;s mobile phone (<mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color\">it is important to have WhatsApp configured<\/mark> and to know how messages come through WhatsApp).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"515\" height=\"1024\" src=\"https:\/\/es.notificationbutton.com\/help\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-11-at-15.14.37-1-515x1024.jpeg\" alt=\"\" class=\"wp-image-3007\" style=\"width:318px;height:auto\" srcset=\"https:\/\/icortex.ai\/help\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-11-at-15.14.37-1-515x1024.jpeg 515w, https:\/\/icortex.ai\/help\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-11-at-15.14.37-1-151x300.jpeg 151w, https:\/\/icortex.ai\/help\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-11-at-15.14.37-1.jpeg 526w\" sizes=\"(max-width: 515px) 100vw, 515px\" \/><figcaption class=\"wp-element-caption\">Visual example of the sending of a WhatsApp message through the app.<\/figcaption><\/figure>\n<\/div>\n\n\n<p><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-light-green-cyan-color\">\u2714<\/mark> <strong>4 hours after the purchase<\/strong>: <em>a second recovery attempt is made<\/em>. For it to be effective, we recommend setting up an incentive to add to this message in advance, e.g.: free shipping, discount, etc. If you don\u2019t know how to set up an incentive, we provide you with this shortcut.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><mark style=\"background-color:#ffffff;color:#49c49c\" class=\"has-inline-color\">\u2714<\/mark><strong> 24 hours later:<\/strong> <em>the email and push notification are re-sent.<\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><mark style=\"background-color:#ffffff;color:#49c49c\" class=\"has-inline-color\">\u2714<\/mark><strong> 40 hours later<\/strong>: this is the last attempt of the app. An <em>email and push notification<\/em> are sent.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where do I find the sent messages?<\/h2>\n\n\n\n<p>All sent messages can be found for <mark style=\"background-color:#ffffff\" class=\"has-inline-color has-light-green-cyan-color\"><strong>5 days in the &#8220;Log&#8221; section of our app menu<\/strong><\/mark>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"246\" height=\"632\" src=\"https:\/\/es.notificationbutton.com\/help\/wp-content\/uploads\/2025\/02\/image-29.png\" alt=\"\" class=\"wp-image-2994\" srcset=\"https:\/\/icortex.ai\/help\/wp-content\/uploads\/2025\/02\/image-29.png 246w, https:\/\/icortex.ai\/help\/wp-content\/uploads\/2025\/02\/image-29-117x300.png 117w\" sizes=\"(max-width: 246px) 100vw, 246px\" \/><\/figure>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a13d777ee188&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a13d777ee188\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"190\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/es.notificationbutton.com\/help\/wp-content\/uploads\/2025\/02\/image-30-1024x190.png\" alt=\"\" class=\"wp-image-2995\" srcset=\"https:\/\/icortex.ai\/help\/wp-content\/uploads\/2025\/02\/image-30-1024x190.png 1024w, https:\/\/icortex.ai\/help\/wp-content\/uploads\/2025\/02\/image-30-300x56.png 300w, https:\/\/icortex.ai\/help\/wp-content\/uploads\/2025\/02\/image-30-768x143.png 768w, https:\/\/icortex.ai\/help\/wp-content\/uploads\/2025\/02\/image-30-1536x286.png 1536w, https:\/\/icortex.ai\/help\/wp-content\/uploads\/2025\/02\/image-30.png 1592w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><\/p>\n\n\n\n<p>Congratulations on the journey! \ud83e\udd29 Let&#8217;s keep learning more \u27a1<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how it works and how to use our abandoned cart recovery system<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":2646,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[349,350,332,25],"doc_badge":[],"class_list":["post-2648","docs","type-docs","status-publish","hentry","doc_tag-abandoned-carts","doc_tag-recovery-process","doc_tag-sequence","doc_tag-whatsapp","no-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/docs\/2648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/comments?post=2648"}],"version-history":[{"count":7,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/docs\/2648\/revisions"}],"predecessor-version":[{"id":3436,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/docs\/2648\/revisions\/3436"}],"up":[{"embeddable":true,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/docs\/2646"}],"wp:attachment":[{"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/media?parent=2648"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/doc_tag?post=2648"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/icortex.ai\/help\/wp-json\/wp\/v2\/doc_badge?post=2648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}